:root{
  --ink:#0E2A33;
  --ink-2:#12414d;
  --surface:#ffffff;
  --panel:#f4f7f7;
  --line:#d7e2e2;
  --text:#12222a;
  --muted:#5a6b71;
  --safe:#12776b;
  --safe-ink:#0c4b43;
  --alert:#d8442a;
  --alert-ink:#9c2f1c;
  --warn:#b7791f;
  --focus:#1b9c8c;
  --radius:14px;
  --shadow:0 1px 2px rgba(14,42,51,.06),0 8px 24px rgba(14,42,51,.08);
  --font:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,"Noto Sans",sans-serif;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0}
body{
  font-family:var(--font);
  color:var(--text);
  background:var(--panel);
  line-height:1.5;
  -webkit-text-size-adjust:100%;
}
a{color:var(--safe-ink)}
.container{max-width:960px;margin:0 auto;padding:0 20px}

/* header */
.top{background:var(--ink);color:#eaf3f2}
.top .container{display:flex;align-items:center;justify-content:space-between;height:64px}
.brand{display:flex;align-items:center;gap:12px;font-weight:800;letter-spacing:.2px;font-size:19px;color:#fff;text-decoration:none}
.brand .dot{width:12px;height:12px;border-radius:50%;background:var(--alert);box-shadow:0 0 0 4px rgba(216,68,42,.25)}
.top nav a{color:#bcd6d3;text-decoration:none;font-weight:600;font-size:14px;margin-left:18px}
.top nav a:hover{color:#fff}

/* hero */
.hero{background:linear-gradient(180deg,var(--ink) 0%,var(--ink-2) 100%);color:#eefaf8;padding:44px 0 40px}
.hero h1{font-size:clamp(28px,4.5vw,42px);line-height:1.1;margin:0 0 12px;letter-spacing:-.5px}
.hero p{font-size:18px;color:#c6e0dc;max-width:620px;margin:0 0 26px}
.hero .cta-row{display:flex;flex-wrap:wrap;gap:14px}

/* buttons */
.btn{display:inline-flex;align-items:center;justify-content:center;gap:10px;
  font-weight:700;font-size:16px;padding:14px 22px;border-radius:12px;border:0;
  cursor:pointer;text-decoration:none;transition:transform .05s ease,filter .15s ease}
.btn:active{transform:translateY(1px)}
.btn-sos{background:var(--alert);color:#fff;font-size:18px;padding:18px 28px}
.btn-sos:hover{filter:brightness(1.05)}
.btn-safe{background:var(--safe);color:#fff}
.btn-ghost{background:transparent;color:#dff3f0;border:1.5px solid rgba(255,255,255,.35)}
.btn-line{background:#fff;color:var(--ink);border:1.5px solid var(--line)}
.btn-block{width:100%}
.btn[disabled]{opacity:.55;cursor:not-allowed}

/* cards / sections */
.section{padding:34px 0}
.grid{display:grid;gap:16px}
@media(min-width:720px){.grid-3{grid-template-columns:repeat(3,1fr)}}
.card{background:var(--surface);border:1px solid var(--line);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow)}
.card h3{margin:0 0 8px;font-size:17px}
.card p{margin:0;color:var(--muted);font-size:15px}
.eyebrow{text-transform:uppercase;letter-spacing:.12em;font-size:12px;font-weight:800;color:var(--safe)}

/* forms */
.form-wrap{max-width:440px;margin:40px auto;background:var(--surface);border:1px solid var(--line);
  border-radius:var(--radius);box-shadow:var(--shadow);padding:28px}
.form-wrap h1{font-size:24px;margin:0 0 6px}
.form-wrap .sub{color:var(--muted);margin:0 0 22px;font-size:15px}
label{display:block;font-weight:700;font-size:14px;margin:14px 0 6px}
input[type=text],input[type=tel],input[type=password],input[type=number],select,textarea{
  width:100%;padding:13px 14px;border:1.5px solid var(--line);border-radius:10px;
  font-size:16px;font-family:inherit;background:#fff;color:var(--text)}
input:focus,select:focus,textarea:focus{outline:3px solid rgba(27,156,140,.35);border-color:var(--focus)}
textarea{min-height:88px;resize:vertical}
.otp-input{letter-spacing:.5em;text-align:center;font-size:22px;font-weight:700}
.hint{font-size:13px;color:var(--muted);margin-top:8px}

/* notices */
.notice{padding:12px 14px;border-radius:10px;font-size:14px;font-weight:600;margin:14px 0}
.notice.err{background:#fdece7;color:var(--alert-ink);border:1px solid #f4c6ba}
.notice.ok{background:#e6f5f1;color:var(--safe-ink);border:1px solid #bfe6db}
.notice.info{background:#eef4f6;color:#33525c;border:1px solid #cfe0e5}

/* help templates as big tap targets */
.templates{display:grid;gap:12px}
.tpl{display:flex;align-items:center;gap:14px;text-align:left;width:100%;
  padding:16px;border:1.5px solid var(--line);border-radius:12px;background:#fff;cursor:pointer;font-size:16px;font-weight:700}
.tpl:hover{border-color:var(--safe)}
.tpl.selected{border-color:var(--alert);background:#fdf1ee;box-shadow:0 0 0 2px rgba(216,68,42,.15)}
.tpl .k{width:10px;height:10px;border-radius:50%;background:var(--muted);flex:0 0 auto}
.tpl.selected .k{background:var(--alert)}

/* admin dashboard */
.adminbar{background:var(--ink);color:#eaf3f2;padding:0}
.adminbar .container{display:flex;align-items:center;justify-content:space-between;height:58px}
.adminbar a{color:#bcd6d3;text-decoration:none;font-weight:600;font-size:14px;margin-left:16px}
.adminbar a:hover{color:#fff}
.filters{display:flex;flex-wrap:wrap;gap:8px;margin:18px 0}
.chip{padding:8px 14px;border-radius:999px;border:1.5px solid var(--line);background:#fff;
  font-weight:700;font-size:13px;text-decoration:none;color:var(--text)}
.chip.active{background:var(--ink);color:#fff;border-color:var(--ink)}
.req{background:#fff;border:1px solid var(--line);border-radius:12px;padding:18px;margin-bottom:14px;box-shadow:var(--shadow)}
.req .head{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;flex-wrap:wrap}
.req .who{font-weight:800;font-size:16px}
.req .meta{color:var(--muted);font-size:13px}
.badge{font-size:12px;font-weight:800;padding:4px 10px;border-radius:999px;text-transform:uppercase;letter-spacing:.04em}
.s-new{background:#fdece7;color:var(--alert-ink)}
.s-acknowledged{background:#fff4e0;color:#8a5a12}
.s-dispatched{background:#e7eefb;color:#274690}
.s-on_site{background:#e9f0ff;color:#20408f}
.s-resolved{background:#e6f5f1;color:var(--safe-ink)}
.s-cancelled{background:#eef1f2;color:#586269}
.msg{margin:12px 0;font-size:15px}
.timeline{margin:12px 0 0;padding:12px 0 0;border-top:1px dashed var(--line);font-size:13px;color:var(--muted)}
.timeline div{margin:4px 0}
.actions{display:flex;flex-wrap:wrap;gap:10px;margin-top:14px;align-items:flex-end}
.actions select,.actions input,.actions textarea{width:auto;flex:1 1 200px}

.footer{padding:28px 0;color:var(--muted);font-size:13px;text-align:center;background:var(--panel);border-top:1px solid var(--line)}
.kv{font-size:13px;color:var(--muted)}
.mono{font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}

/* accessibility */
:focus-visible{outline:3px solid var(--focus);outline-offset:2px}
@media(prefers-reduced-motion:reduce){*{transition:none!important;animation:none!important}}
.visually-hidden{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0 0 0 0)}

/* Unarv site footer + report credit */
.site-footer{border-top:1px solid #e2e8ea;margin-top:40px;padding:22px 0;background:#f7fafb}
.site-footer .container{text-align:center}
.unarv-credit{font-size:14px;color:#5a6b73;line-height:1.7}
.unarv-credit a{color:#0E2A33;text-decoration:none;font-weight:600}
.unarv-credit a:hover{text-decoration:underline}